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Established in 1981 as The Reppond Company, we have become a leading benefits broker and administrator. In 2004 we joined the international employee benefits brokerage of Gallagher Benefit Services, a division of Arthur J. Gallagher & Co., with locations in over 100 countries worldwide. We are now equipped with the market's leading technology-based solutions. And we continue to raise the bar on the quality of service to Northwest employers.
The result is that we help employers contain costs, reduce their workload and minimize their liability. Ultimately, we help you build your competitive advantage to continue thriving in today's tough marketplace.
Our Mission
We are trusted advisors to established organizations, who are committed to and value their employees. We anticipate needs, provide innovative solutions, and offer technology-enabled employee benefits products and services.
We accomplish our mission through:
- Enhancing service features and remaining client-centric in the marketplace where many are cutting corners on customer service
- Cultivating experienced, caring, and informed broker consultants who can provide more up-front advice and pinpoint among many alternatives those that will really work for each specific client
- Providing employers and employees with comprehensive decision-making tools to build long-term relationships based on trust and knowledge
- Focusing on reducing costs and increasing customer responsiveness through the use of tested technologies
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Management Team
Nita Petry, Area President
Nita is a seasoned industry professional with 20 years of experience in managing employee benefits. She started her career in human resources administration in the public sector. For the past 13 years, she has been in benefits consulting for both public and private sectors. In her role as Area President, Nita supervises consulting and support services for over 700 local and national companies.
Jolene Sanborn, Area Vice President of Operations and Finance
Jolene has worked in the employee benefits arena for more than 20 years. Starting 1997, she served as General Manager of Reppond Administrators (now GBS Administrators). Later she was promoted to supervise all the operations of The Reppond Companies (now Gallagher Reppond and GBS Administrators). Previously, Jolene served as controller for 14 years with two Seattle-based companies. She holds a BS degree from University of Northern Colorado and MBA from City University, Seattle.
Sally Wineman, Area Corporate Counsel
Sally heads the compliance department of Gallagher Reppond. Throughout her 12-year tenure in the employee benefits industry, Sally has specialized in developing effective strategies for organizational compliance with rules and regulations impacting employee benefits. Prior to joining Gallagher Reppond, she worked in private legal practice. Sally is a graduate of the University of Montana and the University of Michigan School of Law.
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Business Metrics
| Annual Business Volume |
$340 million |
| Area Served |
46 states and 17 countries |
| Members Covered |
60,000+ |
| Years in Business |
24 |
| Clients Served |
700+ |
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Performance Metrics
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Performace Parameter
|
Gallagher Reppond Metric |
Industry Average/Standard |
Average annual client retention over the past 10 years
|
96% |
|
Average speed of claim resolution by Benefit Specialists
|
48 hours |
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Accuracy ratio for Single Billing Service
|
99.74% |
97% |
Accuracy ratio for FSA and Direct Reimbursement claim processing
|
99.11% |
95% |
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