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We focus on delivering real value through our brokerage service.
To get the most for the client's dollar, we exercise strong negotiating leverage with insurance carriers as one of the top benefits brokers in Washington State. To add impact to our rate negotiations, our senior staff underwriter performs factual rate and experience analysis based on national trends and underwriting models. To ensure speedy implementation and employee adoption of the plan, we provide a full scope of enrollment, eligibility management and employee education services.
Our goal is to raise the bar for the quality of brokerage services available to employers in Washington State and nationwide. To learn more about our standard of quality, request a consultation, office tour or a free copy of the Broker Quality Standard at Ask Us.
Marketing & Plan Design
To ensure best value and meet your strategic compensation objectives, our plan design consulting involves in-depth market research and objective factual analysis. The steps of the marketing process include (many of these are concurrent):
- Strategic Planning: Determine client's short- and long-term employee benefits objectives, challenges and needs; compile market trends; conduct actuarial data analysis; build a strategic plan in collaboration with the client
- Actuarial Data Analysis: Analyze claims experience data based on advanced actuarial models; identify areas of over-utilization through claims experience benchmarking analysis; test a variety of plan design alternatives, consumer-driven methods and disease management solutions through predictive modeling; evaluate renewals for rate competitiveness based on national and regional trends
- Market Exploration: Identify, price and critically evaluate all product options that meet or exceed strategic goals; prepare comprehensive comparison reports and recommendations of viable alternatives; analyze and present new innovative products, emerging practices and techniques aimed at enhancing plan performance; present an objective analysis of recommended carriers and vendors
- Benchmarking: Perform comparative analysis of recommended plan alternatives and cost sharing strategies versus industry and regional trends and averages
- Negotiations: Conduct competent negotiations with carriers and vendors to attain the required balance of benefits and costs
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Underwriting &
Reporting
Our underwriting and actuarial department conducts specialized analysis and publishes custom reports to optimize plan costs and to provide clients with a deep insight into your plan performance, vendor service quality and employee perception. Our services include:
▪ Monthly or quarterly claims experience analysis and monitoring of trends
▪ Annual plan performance and year-end actuarial review
▪ Quarterly vendor performance assessment
▪ Predictive modeling: plan designs, CDHPs, disease management programs
▪ Benchmarking reports using a nationwide data warehouse
▪ Reporting of customer service call logs
▪ Employee satisfaction surveys
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Enrollment & Eligibility
Management
Our Central Administration Department is responsible for generating open enrollment materials and on-going new hire packets including:
- Enrollment Benefit Workbook
- Consolidated Enrollment Form
- Gallagher Reppond Customer Service Card
- Provider Directories*
- Pharmacy or formulary information*
- Memo from Virginia Mason Medical Center*
- Carrier Benefit Booklets (new hire packets)*
- Other pertinent carrier literature*
- Other employer materials*
*Optional inserts
Gallagher Reppond provides the following educational services, all coordinated through our Senior Account Manager and Enrollment Coordinator:
- On-site open enrollment meetings (accommodating any shift requirements)
- Toll-free Benefits Specialist access (Monday - Friday, 6 a.m. - 6 p.m. PST)
- On-site seminars and Q&A sessions for employees
- New hire orientation presentations
- Enrollment materials translation and foreign-language phone line
- Online resources for employees
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